The Library of Hattiesburg Petal and Forrest County is committed to ensuring accessibility of its website for students, parents, and members of the community with disabilities. All pages on the The Library website will strive to conform to the W3C Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

The Library Director has established procedures whereby students, parents, and members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official District web presence which is developed by, maintained by, or offered through the District or third party vendors and open sources.

Website Accessibility

With regard to The Library’s website and any official library web presence which is developed by, maintained by, or offered through third party vendors and open sources, the library is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that students, parents and members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any library programs, services, and activities delivered online.

All existing web content produced by the The Library and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents, within 18 months of the date the U.S. Department of Education approves the Library’s Corrective Action Plan for Accessiblity (December 1, 2019 or later). This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by The Library or provided by third-party developers.

Website Accessibility Concerns, Complaints and Grievances

Any member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official library web presence that is developed by, maintained by, or offered through The Library, third party vendors and/or open sources may complain directly to a library administrator, or the library director. The initial complaint or grievance should be made using the online Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When a library administrator receives the information, they shall immediately inform the website compliance coordinator.

Whether or not a formal complaint or grievance is made, once The Library has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of The Library public website content, the Complainant should submit the website feedback form.

The formal ADA non-compliance complaint should include the following:
Name
Address
Date of the Complaint
Description of the problem encountered
Web address or location of the problem page
Solution desired
Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the website compliance coordinator or another person designated by the library director. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:

An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the library director.
The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
A record of each complaint and grievance shall be maintained at The Library’s administrative office. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.

Website Accessibility Concerns, Complaints and Grievances
Any member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official District/School web presence that is developed by, maintained by, or offered through The Library, third party vendors and/or open sources may complain directly to a school administrator, or the school or District webmaster. The initial complaint or grievance should be made using the website accessibility complaint/request form, however, a verbal complaint or grievance may be made. When an administrator or LHPFC webmaster receives the information, they shall immediately inform the website compliance coordinator.